Shipping policy

Shipping Methods and Carriers

We partner with reputable shipping carriers to deliver your orders securely and efficiently. Available shipping methods include:

  • Standard Shipping
  • Expedited Shipping
  • Overnight Shipping

The shipping method and carrier will depend on your selected preferences during checkout and your location.

Order Processing Time

  • All orders are processed within 3 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.
  • Custom or personalized orders may require additional time for processing, which will be communicated at the time of purchase.

Shipping Rates

Shipping rates vary based on the shipping method, destination, and total order value. Shipping fees are calculated at checkout.

We also offer:

  • Free Standard Shipping: On orders over $200.
  • Expedited and Overnight Shipping options for an additional fee.

Domestic Shipping

We ship to all states and territories in the USA. Delivery times may vary depending on the destination:

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1 business day

International Shipping

We currently [do/do not] offer international shipping. For orders shipped outside [Insert Country Name], customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.

Tracking Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status of your order directly through the carrier’s website.

Lost, Damaged, or Delayed Shipments

  • Lost Shipments: If your shipment is delayed or missing, please contact us at [Insert Contact Email/Phone Number]. We will work with the carrier to resolve the issue.
  • Damaged Shipments: If your order arrives damaged, retain the packaging and contact us immediately with photos of the damage. We will assist in resolving the issue promptly.
  • Delivery Delays: Unforeseen circumstances (e.g., weather, carrier delays) may impact delivery times. While we strive to deliver on time, such delays are beyond our control.

Address Accuracy

Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.

Changes to Your Order

If you need to update your shipping address or make changes to your order, please contact us as soon as possible. Changes cannot be guaranteed once the order has been processed.

Contact Us

For any questions or concerns regarding your shipment, feel free to contact us:

  • Email: firstclassriveroaks@gmail.com
  • Phone: 713-622-7296